Legal
Acceptable Use Policy
This Acceptable Use Policy ("AUP") defines prohibited behavior when using netsends email hosting services. This policy is incorporated by reference into the Terms of Service and forms part of your agreement with us.
Last updated: July 15, 2026
1. Spam & Unsolicited Communications
1.1 - Strictly Prohibited
1.1.1
Sending unsolicited bulk commercial email (spam).
1.1.2
Sending any email without the recipient's explicit consent or reasonable expectation of receipt.
1.1.3
Using purchased, rented, scraped, harvested, appended, or otherwise obtained mailing lists without prior consent.
1.1.4
Sending phishing, deceptive, or impersonating emails, or emails containing malicious links or attachments.
1.1.5
Sending marketing, promotional, or advertising emails, regardless of recipient opt-in status.
1.1.6
Any form of mass emailing, even to confirmed subscribers.
1.2 - Exceptions
1.2.1
Personal and business correspondence communications.
1.2.2
Lightweight transactional emails: registration confirmations, password resets, order notifications, account status changes, and similar.
1.2.3
Direct one-to-one or one-to-few communications between customers and partners.
1.3 - Sending Limits
1.3.1
Each domain may send up to 600 emails per hour to external recipients. This limit is set by our upstream provider and cannot be unilaterally increased. If you require a higher sending quota, please contact our support team for evaluation.
2. Prohibited Abusive Conduct
2.1
Sending or distributing malware, viruses, trojans, ransomware, or other harmful code.
2.2
Operating open mail relays or open proxies.
2.3
Conducting port scanning, brute force attacks, password guessing, or any form of network attack.
2.4
Hosting or distributing copyrighted material without authorization.
2.5
Hosting or distributing illegal content.
2.6
Participating in DDoS attacks or traffic amplification attacks.
2.7
Unauthorized access to others' systems or data.
3. Illegal Content
3.1
Content that violates any applicable law.
3.2
Child sexual abuse material or any form of minor exploitation content.
3.3
Terrorist-related content.
3.4
Fraudulent content (impersonation, misrepresentation, etc.).
3.5
Hate speech, racial discrimination, harassment, or threatening content.
3.6
Content related to prohibited drugs or illegal goods.
4. Resource Abuse
4.1
You must use allocated resources (storage, bandwidth, API calls, etc.) fairly and reasonably.
4.2
You must not persistently consume or exhaust resources beyond the reasonable scope of your plan.
4.3
We reserve the right to monitor and restrict resource usage to ensure service stability and fairness.
5. IP Address Reputation
5.1
IP addresses assigned to you are owned by netsends and its upstream providers.
5.2
We do not guarantee that any IP address is clean, not blacklisted, or suitable for any particular purpose.
5.3
You are solely responsible for IP reputation issues caused by your spam or abusive activities. We may suspend your services as a result, without refund.
6. Violation Handling
6.1 - Violation Levels
6.1.1
Minor Violation: We will contact you via ticket or email, explain the issue, and require remediation within 24 hours.
6.1.2
Serious Violation: We will immediately suspend the affected services and require your written confirmation of understanding and resolution before reactivation.
6.1.3Critical
Malicious/Intentional Violation: All services on the account may be terminated immediately without compensation. You may be permanently banned from future services with Veloryn Labs LLC and related companies. If a court order requires evidence preservation and disclosure to law enforcement, data may be retained as required.
6.2 - Handling Procedure
6.2.1
After a violation is identified, the affected service will be brought offline in a suspended state.
6.2.2
We will notify you via support ticket with details of the violation and required remediation steps.
6.2.3
After you confirm understanding and proposed remediation in the ticket, service may be reactivated. You then have 24 hours to prevent further violations.
6.2.4
If no response is received within 24 hours, services may be terminated.
6.3 - Vicarious Liability
6.3.1
As a reseller or distributor, you are fully responsible for all downstream customer activities. A violation by one of your customers may affect your entire netsends account. You are responsible for ensuring your customers understand and comply with this policy.
7. Monitoring & Enforcement
7.1
We reserve the right to monitor service traffic to detect and prevent violations of this policy.
7.2
For any activity that violates this policy, we have the right to take any action we deem appropriate, including but not limited to: warning, suspension, termination, and reporting to law enforcement authorities.
7.3
The prohibited conduct in this policy applies to all content you send, receive, or store through our services, regardless of whether the content was created by you.
Violation of this Acceptable Use Policy may result in immediate suspension or termination of services, without any refund.