Privacy Policy

1.1.1

Name, email address, and billing address provided during registration.

1.1.2

Payment information (processed through Stripe; we do not store full credit card numbers).

1.1.3

Domain names you add to your account.

1.2.1

Account login logs (IP address, timestamp, browser information).

1.2.2

Service usage data (storage usage, email sending volume, etc.).

1.2.3

Support ticket records and correspondence.

1.3.1

Your email content. We do not scan or read your private emails.

1.3.2

Your contact list contents.

1.3.3

Your passwords. We only store encrypted password hashes.

3.1.1

We do not sell or share clients' personal or contact information with unrelated third parties, except as required by law, valid legal process, or necessary to protect service security and prevent abuse.

3.1.2

We release personal or contact information to law enforcement only when required by court order.

3.2.1

Stripe: Payment processing. Payment information is sent directly to Stripe; we only store payment status.

3.2.2

NameCrane: Upstream email infrastructure provider. Domain configuration information and storage usage data are shared for service delivery.

3.3.1

We may disclose your information when required by law, regulation, or court order.

3.3.2

We may disclose information to protect our rights, property, or safety, or the rights, property, or safety of other users or the public.

3.4.1

Staff or support personnel will not access client service content or backups without first requesting permission through the Support System.

3.4.2

We do not record, store, or archive client service data without client knowledge and consent, except for security operations, abuse prevention, backups described in this policy, or legal compliance.

4.1.1

Your data is stored on servers located in the United States.

4.2.1

All data transmission is encrypted using TLS.

4.2.2

Stored data is encrypted.

4.2.3

Account access is password-protected with support for two-factor authentication.

4.2.4

We perform regular security audits.

4.3.1

Some services include automated backups. Using those services means you consent to storing backups on secured servers until cancellation or termination.

4.3.2

All stored backups for a service may be destroyed when a cancellation request or termination is processed for the service.

4.4.1

Your account data is retained while your services are active.

4.4.2

After service termination, all related data is permanently deleted within 30 days.

4.4.3

Billing records may be retained for a longer period as required by law.

5.1.1

Any account with at least one active service is in Active Status.

5.1.2

Active Status accounts receive emails about active services, support tickets, maintenance, and general announcements.

5.2.1

An account with no current services is in Inactive Status.

5.2.2

Inactive Status accounts receive emails about support tickets and general announcements.

5.2.3

Inactive Status accounts may request Closed Status [5.3] if there are no unpaid or overdue invoices.

5.3.1

An account enters Closed Status after 12 months with no active services, support tickets, or logins.

5.3.2

Any existing account credit is permanently removed when an account enters Closed Status.

5.3.3

Closed Status accounts will not receive any emails.

5.3.4

Closed Status accounts can be restored to Inactive Status [5.2] by emailing billing@netsends.com from the account email address.

5.3.5

If an account is not banned or prohibited from service, it is permanently deleted with all associated data after 6 months in Closed Status.